Return Policy

Returns

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at:

Email: service@nexusssale.com

If your return is accepted, we will provide you with return instructions, including how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at service@nexusssale.com.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if:

The item is defective
The item is damaged
You received the wrong item
There is another issue with your order

This allows us to evaluate the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items may not be eligible for return, including:

Perishable goods, such as food, flowers, or plants
Custom or personalized products
Special-order products
Personal care or beauty products
Hazardous materials
Flammable liquids or gases
Gift cards

Please contact us at service@nexusssale.com if you have questions about whether a specific product is eligible for return.

Unless otherwise stated, sale or clearance items may not be eligible for return.

Exchanges

The fastest way to receive a different item is to return the item you currently have.

Once your return has been accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable laws and exceptions.

The item must generally be returned in the same condition in which you received it, unworn or unused, with tags, and in its original packaging.

You may also be required to provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: service@nexusssale.com

Thank you for shopping with nexusssale.com.